Frequently Asked Questions

Most frequent questions and answers

How do I book my vacation rental?

You can book online using our secure reservations system knowing your payment will be safely processed using Stripe. 50% of the total rental amount is due at the time of booking, and if this is your first reservation with us we ask for a copy of your driver’s license for identification.

Do you have a minimum stay?

All of our properties require a minimum two-night minimum stay with a three-night minimum for both Columbus Day weekend and Martin Luther King weekend. There is a five-night minimum stay during Presidents week and the Christmas holiday.

What is the minimum age to rent a property?

For insurance purposes, you must be 25 years of age.

What is your cancellation policy?

All dates with the exception of Holiday and Seasonal Stays: Guest receives 100% (less $25 cancellation fee) if cancellation occurs more than 14 days before arrival; Guest receives 50% (less $25 cancellation fee) if cancellation occurs more than 7 days before arrival; no refunds within 7 days of arrival. 

Holiday and Seasonal Stay Cancellation Policy: Guest receives 100% (less $25 cancellation fee) if cancellation occurs more than 30 days before arrival; Guest receives 50% (less $25 cancellation fee) if cancellation occurs more than 14 days before arrival; no refunds within 14 days of arrival.

Late arrival, early departure, or any inclement weather or other unanticipated circumstances shall not result in any refund of rent or deposit.

What about taxes?

Vacation property rentals are subject to the state of Vermont rooms and meals tax of 9% and the Stowe local tax of 1%. 

Will there be firewood at homes with fireplaces?

Properties with a fireplace or wood stoves do supply firewood for their guests. If you are not proficient at starting a fire you might want to bring a small “Duraflame” type log or “Fire Starters”. Small bundles of wood can also be purchased at the local hardware store.  

What supplies can I expect?

A fully-stocked kitchen with microwave, coffeemaker, pots, pans, plates, glassware, silverware etc.

Paper towels, trash bags, coffee filters, dish detergent, dishwasher tablets, hand soap, shampoo, body wash, and toilet paper. Laundry detergent is provided at properties with a washer/dryer.

Bath towels, dish towels, bed linens, and a hairdryer are provided at every property.

Do you allow pets?

Adult dogs are permitted with prior approval at properties identified as “pets considered” for an additional $25 per stay. Please be respectful of those owners who, because of allergies or other personal reasons, have chosen not to allow any pets. If housekeeping notes that a pet was present on a non-pet-friendly property during your visit you will be charged an additional $200.

What time are check-in and check-out?

Check-in is at 4 pm and check-out is at 11 am. If you need a late check-out or early check-in, please reach out to us and we will do our best to accommodate you if availability permits.

How do I access the property once I arrive?

All of our rentals are equipped with a keypad lock access which uses an assigned code specific to your stay for added security. You will receive an email prior to your arrival date with the code as well as driving directions to the property.

Where can I park my car?

All of our private homes offer parking for more than one car in the driveway and some also include a garage if included on the listing description. All of our village condos offer free parking for one car, please communicate with us directly about accommodating additional vehicles.

What about TV’s?

Each property varies regarding what channels are offered depending on whether they use a satellite dish network or a streaming service. If you have a particular request please contact us for more information about each individual property.

We guarantee one TV in the great room or main living area of the home, however, we do not guarantee TV’s in the bedrooms. 

May I smoke inside the property?

No, all of our properties are smoke-free. Please note that any guest failing to comply will be charged an additional $250 cleaning fee.

Is WIFI included with my rental reservation?

Free wifi service is available at every rental. Please note that each individual homeowner contracts directly with an internet service provider and that Stowe Properties is not able to guarantee internet connectivity or speed.

What if I leave an item behind?

If we are able to recover the item(s) left at the property we will ship the item(s) to the guest at the guest’s expense. Unclaimed items will be donated to charities after ten days.

What about safety features?

Glad you asked! All of our properties meet the State of Vermont Division of Fire Safety Code with installed carbon monoxide, smoke detectors, and egress windows. First aid kits and fire extinguishers are located in each property. All welcome books include the address of the property with emergency numbers clearly identified.